How do you implement reviewer‑independence in regulated workflows?
Every deliverable has a second‑pair review by a linguist who did not translate the file, so errors don’t get reinforced. We also enforce TermOps locks at intake: once terminology and abbreviations are agreed, they are frozen, versioned and referenced across files. Together, these controls produce cleaner, more defensible translations and far fewer comments from authorities.
Can you deliver bilingual redlines/diffs for authorities and reviewers?
Yes. We generate bilingual diffs that show exactly what changed, why, and when. Reviewers can scan side‑by‑side segments, accept/reject changes, and route clarifications. When you need a signed package, we include the diffs plus source/target bundles and a change log covering each revision.
Do you support CTD/eCTD structures and market variants?
We translate within CTD context and preserve cross‑references, numbering and links. For market variants, we start from a CCDS baseline and adapt to local rules; artwork handoffs include braille where needed. Each file carries its own evidence trail so internal QA can validate quickly.
What’s your approach to pharmaceutical terminology (TermOps)?
We build a compact term base early, seeded from your materials and authority phrasing. It is locked at intake, reviewed with SMEs where needed, then enforced across translators and reviewers. The result is a stable lexicon that reduces corrections and keeps multi‑market packs coherent.
Can you process urgent pharmacovigilance/safety communications with traceability?
Yes. For PV bursts, we spin up a dedicated lane with pre‑cleared linguists, an on‑call reviewer and a lean approval path. Files move with timestamps, responsible owners and diffs so you retain complete traceability while meeting overnight or same‑day windows.
How do you secure files and control reviewer access?
Access is SSO‑gated with least‑privilege roles. Files are encrypted at rest and in transit; delivery happens over secure channels only. Reviewer access is time‑boxed and activity‑logged; on release, we can include signed PDFs and an exportable audit trail for your records.